Writehand refund policy

Last updated: 1 October 2026

WriteHand is operated by ImpactEngine Digital LLP (LLPIN ACD-4289).

We want you to know what happens if a purchase or content job does not work out. Email support@writehand.net from your Writehand account email and include the purchase date and a short description of the issue. Paddle processes approved refunds to the original payment method.

Unused credits

You may request a refund within 14 days of a one-time credit purchase or monthly renewal if none of the credits from that purchase or renewal have been used. If only some credits remain unused, contact us; we will review the request and any refund amount before acting.

Failed or unsatisfactory jobs

A confirmed failure to submit a job returns its reserved credit. If the result cannot be delivered, contact us so we can investigate and arrange a replacement credit or refund as appropriate. Generated content needs human review before publication; a difference in editorial preference or search performance alone does not guarantee a refund for a completed job.

Subscriptions

You can cancel a monthly plan through the Paddle billing portal. Cancellation stops future renewals; it does not remove credits already paid for. A cancellation does not automatically refund an earlier charge. The unused-credit policy above applies to renewal charges.

This policy does not limit rights you have under applicable law. For help with a Paddle charge, contact support@writehand.net.